TERMS and conditions

 The initial payment for the first month must be made by card. All ongoing payments from month 2 onwards must be paid by Direct Debit, please ensure you have  set up your details with Go Cardless. All fees are paid in advance. For any failed direct debit payments, an additional charge of £1.50 per child will be added to your payment. Card details are retained on the system and will be used for automatic payment if payments are outstanding after the 1st of the month. 

If payment is not received by the 5th of the month, a £3 late payment fee will be added to your account. Swimmers will not be permitted to attend lessons, until payment has been received. Places cannot be guaranteed if fees remain unpaid. The full monthly fee will remain payable even if attendance is delayed due to late payment. 

Cancellation of your membership with ourselves requires a one month notice period. All cancellations must be in writing and sent to info@swimfocus.co.uk or through the messaging function on the parent portal. 

No refunds will be given for missed classes due to swimmer illness, holidays etc. Should an instructor be unwell or unable to attend a lesson a cover instructor will be provided where possible. If this is not possible, we reserve the right to cancel the lesson and you will not be charged for the session.In the event of adverse weather conditions or issues with the pool venue you will be contacted by email or text to advise the lesson has been cancelled and you will not be charged for this session. 

 Details of lesson holidays can be found on the venues page of our website www.swimfocus.co.uk. Should you require any further information, please contact us through the website or email info@swimfocus.co.uk 

1. All pupils are responsible for their own possessions, e.g. goggles etc
2. Jewellery should not be worn during lessons
3. Parent/guardians are responsible for their child's safety pre and post lesson
4. Instructors must be notified of any medical conditions prior to the lesson, e.g. asthma etc
5. Swimmers and parents/guardians must adhere to all rules relating to the venue they are attending
6. When entering poolside please remove outdoor footwear or use shoe covers where provided
7. No food to be consumed by poolside
8. Parents/guardians must remain on the premises throughout the lessons 

We will communicate about lessons by text or email unless you contact us to opt out.

There should be no photography or filming during lessons